Return policy

Welcome to Valiiz, where your satisfaction is our priority. Our Return Policy outlines the procedures and conditions for returning products purchased on our website. Please read this policy carefully to understand your rights and obligations regarding returns.

1. Return Eligibility

a. To be eligible for a return, the following conditions must be met: i. The product must be in its original condition, unused, and with all tags and packaging intact. ii. The return request must be initiated within 7 days of receiving the product.

b. Certain products may be exempt from being eligible for return due to hygiene or health reasons. These products will be clearly marked as non-returnable on the product page.

2. Return Process

a. To initiate a return, follow these steps: i. Contact our Customer Support team at [contact@valiiz.tn] to request a Return Authorization (RA) number. ii. Pack the product securely, including a copy of the original invoice and the RA number. iii. Ship the product to the address provided by our Customer Support team.

b. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your return.

c. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 days.

3. Return Shipping Costs

a. Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received the wrong item).

b. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.

4. Exchanges

a. We currently do not offer exchanges. If you need a different size, color, or product, please return the original item and place a new order.

5. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact our Customer Support team immediately at [Contact Email] with photos of the product and packaging.

b. We will assess the damage or defect and provide instructions for the return, replacement, or refund as appropriate.

6. Late or Missing Returns

a. If you haven't received confirmation of your return within the specified timeframe, please contact our Customer Support team at [contact@valiiz.tn] for further assistance.

7. Non-Returnable Items

a. Certain items are non-returnable, including but not limited to: i. Products marked as final sale on the product page. ii. Gift cards. iii. Personalized or customized items.

8. Changes to this Return Policy

a. Valiiz reserves the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting on the Valiiz website.

9. Contact Information

If you have any questions or concerns about our Return Policy, please contact Valiiz at [contact@valiiz.tn].

Thank you for choosing Valiiz. We are committed to providing you with a hassle-free and transparent return process to ensure your satisfaction.