Cancellation policy

Welcome to Valiiz, where we aim to provide you with a seamless shopping experience. Our Cancellation Policy outlines the procedures and conditions for cancelling orders placed on our website. Please read this policy carefully to understand your rights and obligations regarding order cancellations.

1. Order Cancellation

a. Customers have the right to cancel an order within 24 hours of placing it, as long as the order has not been dispatched for shipping.

b. To cancel an order, please contact our Customer Support team at contact@valiiz.tn with your order number and request for cancellation.

c. If the order has already been dispatched, please refer to our Return Policy for instructions on returning the items once received.

2. Refund Process

a. If the order is cancelled within the specified timeframe and has not been dispatched, a full refund will be issued to the original method of payment.

b. Refunds for cancelled orders will be processed within 7 days.

3. Late Cancellations

a. Cancellation requests received after the specified timeframe or after the order has been dispatched will be subject to our Return Policy.

b. Late cancellations may incur restocking fees, and the original shipping costs may not be refundable.

4. Non-Cancellable Items

a. Some items may be non-cancellable, especially those that are made-to-order or personalized. Such items will be clearly marked as non-cancellable on the product page.

5. Changes to this Cancellation Policy

a. Valiiz reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on the Valiiz website.

6. Contact Information

If you have any questions or concerns about our Cancellation Policy, please contact Valiiz at contact@valiiz.tn.

Thank you for choosing Valiiz. We are committed to providing you with a straightforward and fair cancellation process to enhance your shopping experience.