Politique De Remboursement

Welcome to Valiiz, your trusted destination for quality products. We want you to be completely satisfied with your purchase, and we strive to provide a transparent and fair refund policy. Please read the following Refund Policy carefully to understand your rights and obligations regarding refunds and returns.

1. Eligibility for Refunds

a. To be eligible for a refund, the following conditions must be met: i. The product must be returned in its original condition, unused, and with all tags and packaging intact. ii. The return request must be initiated within 7 days of receiving the product.

b. Certain products may be exempt from being eligible for a refund due to hygiene or health reasons. These products will be clearly marked as non-refundable on the product page.

2. Refund Process

a. To initiate a refund, please follow these steps: i. Contact our Customer Support team at [contact@valiiz.tn] to request a Return Authorization (RA) number. ii. Pack the product securely, including a copy of the original invoice and the RA number. iii. Ship the product to the address provided by our Customer Support team.

b. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund.

c. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 days.

3. Return Shipping Costs

a. Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received the wrong item).

b. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.

4. Exchanges

a. We currently do not offer exchanges. If you need a different size, color, or product, please return the original item and place a new order.

5. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact our Customer Support team immediately at [Contact Email] with photos of the product and packaging.

b. We will assess the damage or defect and provide instructions for the return, replacement, or refund as appropriate.

6. Late or Missing Refunds

a. If you haven't received a refund within the specified timeframe, please check your bank account, contact your credit card company, or verify with your payment provider.

b. If the issue persists, please contact our Customer Support team at [Contact Email] for further assistance.

7. Changes to this Refund Policy

a. Valiiz reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Valiiz website.

8. Contact Information

If you have any questions or concerns about our Refund Policy, please contact Valiiz at [contact@valiiz.tn].

Thank you for choosing Valiiz. We appreciate your trust, and we are here to assist you in ensuring a smooth and fair refund process.